Wednesday, September 05, 2012

Douchebag Award

This guy sounds like a real winner:
Ryanair boss Michael O’Leary called thousands of his passengers “idiots” in a furious rant yesterday.

He said customers who turned up at the airport without a printed boarding pass were “stupid”.

He also insisted anyone who did not like the rule could “bu**er off”.

His attack came after mother-of-two Suzy McLeod complained about being hit with £236 worth of fees
when she arrived for a return flight home without printed boarding cards.

Passengers using the budget carrier are expected to check in online and print their pass up to two weeks in advance.

But because Mrs McLeod was in Spain over 15 days and staying in a rural villa without internet access she was unable to do so.

Her plight prompted no sympathy from Mr O’Leary yesterday, who blasted: “Mother pays £200 for being an idiot and failing to comply with her agreement at the time of booking.”

He went on: “We think Mrs McLeod should pay 60 euros for being so stupid.

“She wasn’t able to print her boarding card because, as you know, there are no internet cafes in Alicante, no hotels where they could print them out for you, and you couldn’t get to a fax machine so some friend at home can print them and fax them to you."
I mean, I'm grateful for the honesty. It does confirm some suspicions.

But how did this guy become CEO of an airline without ever hearing once the maxim "The customer is always right."

And hey, you want to charge a fee, fine. 200 Euro, though? For printing out tickets. How is that even remotely fair?

I do love his "failing to comply with her agreement" bullshit. Oh, the one in fine print? The one that would take 2 hours to read? The one that basically says "This is how I'm going to legally arrange the transaction to my benefit."

Fuck off.

I don't care what it says in the fine print, implicit in any business arrangement is this: "I agree to do business with you if you agree not to rip me off." What's so hard about that?


katrocket said...

I've flown RyanAir twice and both flights were such maddening clusterfucks that I swore "NEVER AGAIN".

The CEO's customer service philosophy clearly trickles on down to the front lines, where I was often treated with contempt and rudeness masked with a fake smile. The problem is, RyanAir is a major player in the Euro-vacation market, so consumers will continue to give them their business in exchange for big savings (and bigger headaches).

In some ways, I have to agree that anyone who chooses to fly RyanAir is kinda stupid. Go EasyJet instead.

Maybe you've seen this - it's a BBC comedy based on the jawdropping BS in the discount air travel industry. It's called "Come Fly With Me" and it's pretty funny:

here's a 30 sec clip

Anonymous said...

Fuck you RyanAir!